FAQ
Authentic HARNESS&SONS products are only available online from this website.
Our products are not available anywhere else.
This will depend on the Customs agency of the country being delivered to and whether the value of your order falls under the Tax-free threshold for import duties.
All import taxes and duties are the responsibility of the customer.
For more information please check with your local Customs office.
Many locations, most notably the UK, EU, Canada will charge you Tax and Duty on imported leather goods from Israel.
We are a made-to-order business.
This means we start hand-making your gear once you have placed an order.
There is a manufacturing time and delivery time estimator on our product pages. These dates are our best estimation. They are not a guarantee.
Manufacturing time.
Our manufacturing times are updated daily. The time will vary depending on the number of outstanding orders and other work commitments.
If we expect to take longer we will contact you to explain why and offer other options.
Delivery time. The bit we have no control over.
This is a rough estimate that covers both domestic and international orders.
rural international deliveries may take a bit longer.
Once we have shipped your gear, the most accurate delivery date will be available from the courier.
If your parcel has not been delivered by the expected date, contact both us and the courier in your area to lodge an inquiry.
If you need your gear before a particular date, "Leave a note with your order" on the Cart page or e-mail us the details and we will try our best.
Yes, but only if it has not been sent.
If you change your mind contact us, quoting your order number and desired changes.
ORDER & PAYMENTS PROCESS
Purchasing products on HARNESS&SONS is only available to individuals who meet our terms of eligibility. All purchasers must be over 18 years of age. All purchasers must have been issued with either a valid credit card by a bank or have a valid Paypal account. The individual’s application to open an account must be acceptable to HARNESS&SONS and the individual agrees to authorise Shopify Payemnts and Paypal, (on behalf of HARNESS&SONS) to process the charge or charges on their credit card or Paypal account in the amount of the total purchase price for the merchandise which they purchase.
Furthermore, you agree that Shopify Payments and Paypal, on behalf of HARNESS&SONS, may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Please refer to our Privacy Policy link in the footer of all pages for further information about how we use your data.
We currently accept Paypal.
All purchases will be processed and authorized by Shopify Payments or PayPal.
We do not store or see the credit card details.
We do not accept payment via cheque, bank transfer or any method other than those listed above.
After you place your order, you will be sent an email confirming that it has been received and your credit card or Paypal account has been charged.
Your card is debited at the time you submitted your order. If your order has not been approved you will be notified immediately via our website or by Paypal.
HARNESS&SONS products are made to order. We aim to manufacture and ship any orders received within 7 business days. Most of the time, we will be able to ship your goods sooner.
In the rare instance that your order is approved but we are not able to make your gear in 7 business days, we will contact you immediately by phone or email.
Unless you cancel your order, acceptance of your order and completion of the contract between you and HARNESS&SONS will be completed when we email you to confirm the goods have been dispatched. HARNESS&SONS' website and communication is always conducted in English and therefore the final sale contract will also be in English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.
At HARNESS&SONS we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if one or other of the following circumstances apply:
• we do not have sufficient stock to deliver the goods you have ordered.
• we do not have sufficient stock of components to manufacture the goods you have ordered.
• we do not deliver to your area or country
In the event of cancellation, we will contact you by e-mail, or phone within 24 hours of receiving your order. If we cannot fulfil the order we will re-credit your account immediately. HARNESS&SONS will re-credit your account for the value of the goods and shipping only. HARNESS&SONS does not reimburse any bank charges you may have incurred in the transaction.
Please note card refunds may take up to 10 business days for your bank to complete depending on their processing time. This can vary greatly between card issuers and unfortunately we are unable to influence this.
HARNESS&SONS products are made to order and we aim to make and ship any orders received within 7 business days.
If you contact us and the order has already shipped we cannot cancel the order.
However if the order has not been shipped HARNESS&SONS will happily cancel the order and credit your account.
The HARNESS&SONS website is hosted by Shopify and all payments except PayPal are done through Shopify Payments.
Shopify is certified Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant.
For information about Shopify's PCI Compliance reports, see Viewing Shopify's compliance reports.